Shipping Policies
At THE BLACK COCO, every piece is made to order with care. Please allow the stated production time before your order is dispatched.
1. Order Processing and Production
All THE BLACK COCO pieces are made to order. This means your order is produced after it has been placed.
Orders are typically prepared for dispatch within 7–14 business days.
Production time is separate from shipping time.
Shipping fees and available delivery options will be calculated anddisplayed at checkout based on your delivery location.
Estimated delivery times begin once your order has been dispatched.
- Nigeria: approximately 3–7 business days after dispatch
- International: approximately 5–14 business days after dispatch
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, customs clearance, public holidays, and circumstances beyond our control.
3. International Duties and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
THE BLACK COCO is not responsible for delays caused by customs clearance.
4. Order Tracking
Once your order has been dispatched, you will receive your DHL tracking information via the email address provided at checkout.
5. Incorrect Delivery Information
Please carefully check your delivery address, telephone number, and email address before completing your order.
THE BLACK COCO is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.
If a package is returned because of an incorrect address, unsuccessful delivery attempts, or failure to collect the package, additional shipping charges may apply before the order can be resent.
6. Delayed or Lost Packages
Once an order has been handed over to DHL, delivery is handled by the courier.
If your package is significantly delayed or appears to be lost, please contact us. We will work with DHL to investigate the shipment and assist you with the resolution.
7. Contact Us
For question about shipping or your order, please contact us:
Email: theblackcocoofficial@gmail.com
Whatsapp: +234 907 559 5729
THE BLACK COCO
Port Harcourt, Nigeria
Shipping Worldwide