Our Privacy Policies
At THE BLACK COCO, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order or contact us.
This Privacy Policy explains what information we collect, how we use it and how we protect it.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Order and purchase details
- Payment-related information
- Size or measurement information provided for an order
- Information you provide when contacting us
- Any other information you voluntarily provide
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.
We may use your information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery and shipping
- Communicate with you about your orders
- Respond to enquiries and customer service requests
- Assist with sizing or product-related questions
- Improve our products, services and website
- Prevent fraud and protect the security of our website
- Send marketing communications where permitted and where you have provided the necessary consent
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment providers.
THE BLACK COCO does not intend to store your complete card details on our own systems.
Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.
4. Delivery and Third-Party Service Providers
To fulfil your order, we may share necessary information with trusted third-party service providers, such as:
- Payment processors
- Shipping and delivery companies, including DHL
- Website hosting and e-commerce providers
- Technology and analytics providers
- Professional advisers or service providers where necessary
We only share information that is reasonably necessary for the relevant service or purpose.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic and help us provide relevant content.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
6. Marketing communications
If you choose to receive marketing communications from us, we may use your contact information to send information about:
- New collections
- Products
- Offers and promotions
- Brand news
- Events or other updates from THE BLACK COCO
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
7. Customer Reviews and Content
If you voluntarily submit a review, photograph, testimonial or other content to THE BLACK COCO, we may use that content for legitimate business and promotional purposes in accordance with our Terms & Conditions.
We will not knowingly publish personal information beyond what is reasonably necessary for the intended use of the submitted content.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal
information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Object to or restrict certain uses of your information
- Request a copy of certain personal information
To exercise an applicable privacy right, please contact us using the details below.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
12. International Customers
THE BLACK COCO may serve customers outside Nigeria.
Where necessary to fulfil an international order, your personal information may be processed or transferred to service providers located in other countries, including countries where our shipping, payment, website or technology providers operate.
We take reasonable steps to ensure that personal information is handled appropriately when shared with service providers.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
14. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements.
The updated version will be published on this website with a revised “Last updated” date.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
THE BLACK COCO
Email: theblackcocoofficial@gmail.com
Whatsapp: +234 907 559 5729
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.