Terms and Conditions
Welcome to THE BLACK COCO. By using our website or placing an order, you agree to these Terms & Conditions.
1. Products
THE BLACK COCO offers made-to-order fashion pieces. Product descriptions, measurements and images are provided as accurately as possible.
Please note that product colours may appear slightly different from the actual product due to differences in device screens, screen settings, photography, lighting and other display conditions.
All products are subject to availability.
By placing an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.
Orders are processed after payment has been successfully received.
THE BLACK COCO reserves the right to cancel an order where there is suspected fraud, a product is unavailable, or a technical or pricing error has occurred.
3. Pricing
Prices displayed on the website are subject to change without prior notice. Price changes will not affect orders that have already been confirmed.
5. Delivery
Orders are shipped using our designated delivery partners, which may include DHL.
Delivery times may vary depending on the destination, production time, customs processing and circumstances beyond our control.
Please see our Delivery Information page for further details.
6. Returns, Exchanges and refunds
Returns and exchanges are subject to our Return & Refund Policy.
THE BLACK COCO does not offer cash refunds under any circumstances.
Where an eligible return is approved, the available resolution may include store credit, exchange, replacement or repair, in accordance with our Return & Refund Policy.
7. Intellectual Property
All content on this website, including our designs, photographs, logo, brand name, collection names, text, graphics and videos, belongs to or is licensed to THE BLACK COCO.
No content may be copied, reproduced, distributed or commercially used without our prior written permission.
You may not use our website or its content:
- For any unlawful or fraudulent purpose.
- To violate any applicable laws or regulations.
- To copy, reproduce or commercially exploit our designs or content without permission.
- To interfere with or attempt to compromise the security or operation of our website.
- To upload or transmit malicious software or harmful material.
- To collect or misuse personal information belonging to other users.
By submitting feedback, reviews, photographs or other content to THE BLACK COCO, you confirm that you have the right to share that content.
You grant THE BLACK COCO permission to use submitted feedback or reviews for legitimate business and promotional purposes, including on our website and social media, without obligation to pay compensation.
We reserve the right to remove content that is unlawful, offensive, misleading, fraudulent or unrelated to our products or services.
10. Disclaimers of Warranty
To the extent permitted by applicable law, THE BLACK COCO provides the website and its content on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure or completely accurate.
We do not guarantee that every product will meet a customer’s individual expectations beyond the specifications and descriptions provided on the website.
Nothing in these Terms & Conditions excludes or limits any consumer rights or protections that cannot legally be excluded.
11. Third-Party Links and Services
Our website may contain links to third-party websites or services.
These links are provided for convenience and do not mean that THE BLACK COCO endorses or controls those third parties.
We are not responsible for the content, availability, privacy practices or terms of third-party websites.
Our website may also use third-party services such as payment providers, delivery companies and other technology providers. Your use of those services may be subject to their own terms and policies.
12. Website Use
You agree not to use our website for unlawful, fraudulent or unauthorized purposes or to interfere with its security or operation.
13. Changes of These Terms
14. Contact Us
If you have questions regarding these Terms & Conditions or your order, please contact us:
THE BLACK COCO
Email: theblackcocoofficial@gmail.com
Whatsapp: +234 907 559 5729
By using our website or placing an order, you confirm that you have read and agreed to these Terms & Conditions.